{"id":2675,"date":"2025-03-17T15:18:31","date_gmt":"2025-03-17T15:18:31","guid":{"rendered":"https:\/\/bos-akademie.de\/?page_id=2675"},"modified":"2025-03-26T13:36:42","modified_gmt":"2025-03-26T13:36:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/bos-akademie.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Do you have a question? You are sure to find the right answer here.<\/p>\n\n\n

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\n \n<\/div>\n

<\/p>\n

\n All<\/span>
\n Order process<\/span>
\n Return<\/span>
\n Sustainability<\/span>
\n Taktik-Trainer<\/span>
\n\tShipping<\/span>
\n\tOther<\/span><\/p>\n<\/div>\n

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<\/p>\n

Order process<\/h3>\n
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\n How long will it take for my order to be processed?
\n \u25bc<\/span>\n <\/div>\n
As soon as we have received your payment, your order will be processed immediately. You will receive an e-mail notification as soon as processing is complete.<\/div>\n<\/p><\/div>\n
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\n Which payment methods are accepted?
\n \u25bc<\/span>\n <\/div>\n
We currently accept prepayment, purchase on account and payment in installments. However, payment on account is only possible if you have already completed an order in advance and have a customer account. If you would like to use the option to pay in installments, please contact us by e-mail or telephone to discuss the details and find an individual solution. We will be happy to answer any questions you may have!<\/div>\n<\/p><\/div>\n
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\n Can I change my order at a later date?
\n \u25bc<\/span>\n <\/div>\n
It is currently not possible to change the order at a later date. If you wish to make a change, please contact us as soon as possible. We will then check whether an adjustment is still possible.<\/div>\n<\/p><\/div>\n
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\n Will I receive an order confirmation by e-mail?
\n \u25bc<\/span>\n <\/div>\n
Yes, after completing your order you will receive an order confirmation by e-mail. If you do not receive this, please check your spam folder first. If you cannot find the e-mail there, please contact us.<\/div>\n<\/p><\/div>\n
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\n What is the minimum order value for free shipping?
\n \u25bc<\/span>\n <\/div>\n
Unfortunately, we are not yet able to offer free shipping.<\/div>\n<\/p><\/div>\n

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<\/p>\n

Return<\/h3>\n
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\n How can I return a product?
\n \u25bc<\/span>\n <\/div>\n
Our products are generally excluded from exchange. However, if there is a problem with the product or you are not satisfied, please contact us. Together we will find a solution to your problem.<\/div>\n<\/p><\/div>\n
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\n What can I do if my product arrives damaged?
\n \u25bc<\/span>\n <\/div>\n
If your product has been damaged during transportation, please document the damage (photos) and contact us immediately. We will check the incident and find a quick solution.<\/div>\n<\/p><\/div>\n

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<\/p>\n

Sustainability<\/h3>\n
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\n Are your products recyclable or made from sustainable materials?
\n \u25bc<\/span>\n <\/div>\n
Our products are almost completely recyclable and are made from durable materials that have been developed for professional use. We attach great importance to resource-saving production.<\/div>\n<\/p><\/div>\n
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\n Can I return my defective individual parts for recycling?
\n \u25bc<\/span>\n <\/div>\n
Yes, you can return old or defective individual parts to us free of charge. Please contact us at
info@bos-akademie.de<\/span> and state the total weight of the parcel. We will then send you a free return label. <\/div>\n<\/p><\/div>\n
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\n What do you do with the returned products?
\n \u25bc<\/span>\n <\/div>\n
Returned products are fully recycled and reused by us in cooperation with a partner. Our aim is to avoid waste and use valuable resources efficiently.<\/div>\n<\/p><\/div>\n
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\n How can I use the products more sustainably?
\n \u25bc<\/span>\n <\/div>\n
A long service life of our products contributes significantly to sustainability. We recommend that you care for the products in accordance with the instructions and return any parts that are not required so that they can be recycled or reused.<\/div>\n<\/p><\/div>\n

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<\/p>\n

Taktik-Trainer<\/h3>\n
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\n What functions does the Taktik-Trainer offer?
\n \u25bc<\/span>\n <\/div>\n
The Taktik-Trainer enables realistic and flexible training for various deployment scenarios.
\n It covers both basic training and post-deployment training. Further information on the
\n Use cases<\/a> can be found here.<\/div>\n<\/p><\/div>\n
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\n Is the Taktik-Trainer suitable for beginners or is training required?
\n \u25bc<\/span>\n <\/div>\n
The Taktik-Trainer is aimed at people with basic knowledge of the fire department.
\n Training by us is not absolutely necessary, but we recommend it in order to be able to make optimum
\n use of the full range of functions.<\/div>\n<\/p><\/div>\n
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\n Can I create my own training scenarios?
\n \u25bc<\/span>\n <\/div>\n
Yes, the Taktik-Trainer is specially designed to enable individually customizable training scenarios.
\n This allows realistic exercise scenarios to be created that are tailored to specific operational situations.<\/div>\n<\/p><\/div>\n
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\n Do I need additional accessories to use it?
\n \u25bc<\/span>\n <\/div>\n
The modules, such as the single-family home or multi-family home are ready for immediate use and already contain the necessary accessories.
\nHowever, the following components are among the first consumables that need to be replaced after a certain period of use:<\/p>\n