{"id":7494,"date":"2026-04-27T14:25:23","date_gmt":"2026-04-27T14:25:23","guid":{"rendered":"https:\/\/bos-akademie.de\/?page_id=7494"},"modified":"2026-10-27T15:07:06","modified_gmt":"2026-10-27T14:07:06","slug":"datenschutzerklaerung-feuerwehrhelfer","status":"publish","type":"page","link":"https:\/\/bos-akademie.de\/en\/datenschutzerklaerung-feuerwehrhelfer\/","title":{"rendered":"Data protection declaration (fire brigade helpers and emergency services helpers)"},"content":{"rendered":"

As of October 27, 2026<\/strong><\/p>\n\n\n\n

This privacy policy applies to the apps \u201eFirefighter helper\u201c<\/strong> and \u201e BOS-Helfer \u201c<\/strong> of the BOS-Akademie (Bollin Consulting GmbH). Both apps are based on the same technical foundation, use the same servers and services, and process data in the same way. The Firefighter Helper app is aimed at fire departments, while the BOS Helper app is intended for units of other authorities and organizations with security responsibilities (BOS units). Where \u201ethe app\u201c is mentioned below, it refers to either app.<\/p>\n\n\n\n

One account for both apps:<\/strong> You log in to both apps with the same user account. Name, email address, phone number, profile picture, and password apply to the entire account, as does your agreement to the terms and conditions and the data processing agreement. Each app displays only the organizations of its type: the Firefighter Helper app displays fire departments, the Emergency Services Helper app displays emergency services units. If you delete your account, it will be deleted for both apps (section 18).<\/p>\n\n\n\n

1. Who is responsible for what?<\/h2>\n\n\n\n

The apps \u201eFirefighter Helper\u201c and \u201e Emergency Services Helper \u201c have two data protection roles. This distinction is important because it determines to whom you can address your rights.<\/p>\n\n\n\n

Your organization is responsible<\/strong> For all personal data processed within the app: your user account including login, member management, roles and permissions, availability status, alerts and acknowledgments, messages, and uploaded files. The organization decides who receives access, what content is posted, and how long it is retained.<\/p>\n\n\n\n

Bollin Consulting GmbH is a data processor.<\/strong> In accordance with Article 28 of the GDPR, we provide the technical platform and process the data exclusively according to the organization's instructions. This is based on a data processing agreement, which is part of the license agreement with the organization ( www.bos-akademie.de\/auftragsverarbeitungsvertrag).<\/p>\n\n\n\n

Bollin Consulting GmbH is independently responsible<\/strong> only for a limited area: the operation of the website bos-akademie.de, the contractual and invoicing relationship with the organization, technical logs and diagnostic data to ensure the operation and security of the app, as well as the proof logs of acceptance of the terms of use, the general terms and conditions and the data processing agreement.<\/p>\n\n\n\n

An individual can purchase the license in their own name. Who is legally responsible for data processing within the user area depends on who determines the purposes and essential means of processing. Purchasing the license or using the app alone does not determine this. If the app is used for a fire department or its sponsoring organization, that organization may be responsible. If a natural person processes data exclusively within the scope of personal or family activities, the exception under Article 2(2)(c) GDPR applies to this processing; our own obligations as the provider remain unaffected. For any data protection concerns, please contact info@bos-akademie.de.<\/p>\n\n\n\n

This explanation describes both areas. Where it matters, it indicates which role is affected.<\/p>\n\n\n\n

2. Provider and contact<\/h2>\n\n\n\n

Bollin Consulting GmbH
Sebaldstra\u00dfe 23, 73525 Schw\u00e4bisch Gm\u00fcnd, Germany
Phone: +49 7171 - 99 810 31
Email: info@bos-akademie.de<\/p>\n\n\n\n

You can obtain the contact details of the department responsible for you within your organization from your organization's administrators.<\/p>\n\n\n\n

3. Data Protection Officer<\/h2>\n\n\n\n

Bollin Consulting GmbH currently does not have a data protection officer. Based on our current assessment, there is no legal obligation to do so. Data protection inquiries can be sent to info@bos-akademie.de. Should the legal or factual assessment change, this statement will be updated accordingly.<\/p>\n\n\n\n

Your organization may have appointed its own data protection officer. This office is your contact for data processed in the app.<\/p>\n\n\n\n

4. Brief overview<\/h2>\n\n\n\n

The \u201eFirefighter Helper\u201c app supports fire departments, while the \u201e Emergency Services Helper \u201c app supports other emergency services units in alerting and coordinating volunteer emergency personnel. Registration is via Firebase Authentication (email and password); database, file storage for profile pictures, images, videos, attachments and documents, as well as server-side functions in data centers within the EU.<\/p>\n\n\n\n

Data processed includes master and contact information, role within the organization, availability status, alert and acknowledgment data, push tokens, and content from messages and file attachments.<\/p>\n\n\n\n

Your agreement to the terms of use and your acknowledgment of this privacy policy will be logged with version and timestamp.<\/p>\n\n\n\n

Right-hand pages open in the browser:<\/p>\n\n\n\n

    \n
  • Terms of use: www.bos-akademie.de\/nutzungsbedingungen-feuerwehrhelfer<\/li>\n\n\n\n
  • Privacy policy: www.bos-akademie.de\/datenschutzerklaerung-feuerwehrhelfer<\/li>\n<\/ul>\n\n\n\n

    There is no advertising, no user-related tracking, and no access to GPS or device location. Location-related information such as meeting points or deployment locations is processed only as organizational text entries, provided they are entered by authorized users. The app only accesses your device calendar if you allow it; private appointments do not leave your device (section 16).<\/p>\n\n\n\n

    5. Data categories processed<\/h2>\n\n\n\n

    Account and master data (user account):<\/strong>
    Email address, name, optional phone number and profile picture, role and permissions within the organization, system timestamp for creation and modification. Name, email address, phone number, and profile picture apply to both apps.<\/p>\n\n\n\n

    Organizational and administrative data:<\/strong>
    Organization name and organization ID, groups and units, invitations, membership status, role assignment, and administrative changes within an organization.<\/p>\n\n\n\n

    Availability and status data:<\/strong>
    Current availability status, for example ready for use or unavailable, as well as associated timestamps.<\/p>\n\n\n\n

    Alert and deployment data:<\/strong>
    Received alerts, acknowledgments, feedback, and associated timestamps and user IDs. If entered by the organization: alert keyword, alert text, meeting point or incident location, and required number of personnel. In the BOS helper app, additionally: incidents with participants, messages in the incident chat, and incident tasks.<\/p>\n\n\n\n

    Message and file content:<\/strong>
    Content from in-app messages as well as uploaded images, videos and file attachments, provided users actively transmit them.<\/p>\n\n\n\n

    Dates and attendance:<\/strong>
    The organization's schedule and exercises, acceptances and cancellations, attendance, and the resulting participation statistics.<\/p>\n\n\n\n

    Calendar on the device (only with your permission):<\/strong>
    Appointments that you add to your device calendar, as well as private appointments that the app reads to show overlaps. Private appointments are only evaluated locally on the device and are not uploaded (section 16).<\/p>\n\n\n\n

    Courses and qualifications:<\/strong>
    Completed training courses and qualifications with dates, certificates and deadlines, insofar as the organization maintains these.<\/p>\n\n\n\n

    Absences and blackout periods:<\/strong>
    Periods during which a member is unavailable, including start and end dates.<\/p>\n\n\n\n

    Tasks and documents:<\/strong>
    Tasks with responsibilities and status, as well as documents provided by the organization. The BOS-Helfer also includes a glossary of technical terms, optionally with attachments and links.<\/p>\n\n\n\n

    Push notifications:<\/strong>
    Push tokens for FCM and APNs, platform (iOS or Android), installed app version, and push notification sending data. On Apple devices, the \u201eCritical Alerts\u201c function can be used, provided users consent.<\/p>\n\n\n\n

    Storage and usage statistics:<\/strong>
    To manage the contractually agreed storage quota, storage usage and data volume transferred are recorded. This analysis is performed exclusively in aggregated form at the level of the respective organization. No attribution to individual users takes place and is not possible based on this data.<\/p>\n\n\n\n

    Device and diagnostic data:<\/strong>
    Device and system information, as well as error, crash and diagnostic data via Firebase Crashlytics, as required for operation, safety and troubleshooting.<\/p>\n\n\n\n

    Technical connection data:<\/strong>
    IP address, timestamp, app version, operating system version when using Firebase services.<\/p>\n\n\n\n

    Legal records:<\/strong>
    Version and timestamp of the agreement to the terms of service and the acknowledgement of the privacy policy. For administrators and commanders who agree to the terms and conditions and the data processing agreement for their organization, additionally: name, email address, organization, tariff, version, and timestamp.<\/p>\n\n\n\n

    Special categories of personal data within the meaning of Article 9 GDPR are not knowingly collected. In particular, no patient data, health data, images or videos of injured persons, patients or uninvolved persons at incident sites, as well as other particularly sensitive personal data of third parties, may be transmitted via the app unless there is a legal basis for doing so and the organization has not separately agreed to this with Bollin Consulting GmbH.<\/strong> Violations may result in account suspension.<\/p>\n\n\n\n

    6. Purposes and legal bases<\/h2>\n\n\n\n

    Processing under the responsibility of your organization<\/strong><\/p>\n\n\n\n

    Your organization, as the responsible body, determines the legal basis for alerting and coordinating volunteer emergency responders, managing members and their rights, displaying availability, and exchanging messages and files within the organization. Depending on the organizational structure, the following may be considered:<\/p>\n\n\n\n

      \n
    • Article 6 paragraph 1 letter e GDPR in conjunction with the relevant state legal provisions, for example in the case of municipal fire brigades in the context of fulfilling their tasks.<\/li>\n\n\n\n
    • Article 6 paragraph 1 letter b GDPR for organizations that base the processing on the membership or helper relationship<\/li>\n\n\n\n
    • Article 6 paragraph 1 letter f GDPR, insofar as there is a legitimate interest in effective operational coordination.<\/li>\n<\/ul>\n\n\n\n

      Your organization can provide you with more detailed information on the legal basis in your case.<\/p>\n\n\n\n

      Processing under the responsibility of Bollin Consulting GmbH<\/strong><\/p>\n\n\n\n

      Operation, safety and troubleshooting<\/strong> (technical protocols, Crashlytics diagnostics):
      Article 6 paragraph 1 letter f GDPR, legitimate interest in operational security, troubleshooting, and app stability. In the event of a crash or error, the mobile app transmits a report containing device and system information, an installation identifier, your internal user ID, your organization's identifier, your role, and the last opened screen. Your name and email address are not transmitted.<\/p>\n\n\n\n

      Proof of agreement to the terms of use and acknowledgement of the privacy policy, as well as agreement to the general terms and conditions and the data processing agreement.<\/strong> (For stored information see section 5, Legal Protocols):
      Article 6 paragraph 1 letter c GDPR and Article 6 paragraph 1 letter f GDPR.<\/p>\n\n\n\n

      Managing the storage quota<\/strong> (aggregated storage and volume analysis per organization):
      Article 6 paragraph 1 letter b GDPR within the framework of the license agreement with the organization.<\/p>\n\n\n\n

      Push notifications<\/strong><\/p>\n\n\n\n

      Sending push notifications is part of the alerting and communication function and is carried out on behalf of the organization based on its legal grounds. Activating \u201eCritical Alerts\u201c on Apple devices only occurs after explicit consent within the operating system (Art. 6 para. 1 lit. a GDPR) and can be revoked there at any time.<\/p>\n\n\n\n

      7. Recipients, data processing and transfers to third countries<\/h2>\n\n\n\n

      Data sharing within the organization:<\/strong>
      Within an organization, personal data is shared with other authorized members to the extent necessary for the app's functionality, such as displaying availability status to authorized users, receiving alerts for all addressed members, or ensuring message visibility within groups. The specific visibility settings depend on the roles and permissions assigned by the organization.<\/p>\n\n\n\n

      Sub-processors:<\/strong> To provide the service, we use the following service providers with the approval of the organization:<\/p>\n\n\n\n

      Google Ireland Limited<\/strong>, Gordon House, Barrow Street, Dublin 4, Ireland. Services: Firebase Authentication, Cloud Firestore, Cloud Storage, Firebase Cloud Messaging, Firebase Crashlytics, Cloud Functions.<\/p>\n\n\n\n

      IONOS SE<\/strong>, Elgendorfer Str. 57, 56410 Montabaur, Germany. Service: Sending emails from the app, such as invitations, email address confirmation, password resets, and notifications.<\/p>\n\n\n\n

      Apple Inc.<\/strong>, One Apple Park Way, Cupertino, USA. When used on iOS devices, push notifications are delivered via the Apple Push Notification Service. Apple is not a data processor on our behalf, but rather the operator of the device platform.<\/p>\n\n\n\n

      Data center locations:<\/strong><\/p>\n\n\n\n

        \n
      • Database (Cloud Firestore): EU Multi-Region eur3 (Belgium and the Netherlands)<\/li>\n\n\n\n
      • File storage (cloud storage) for images, videos and attachments: europe-west1 (Belgium)<\/li>\n\n\n\n
      • Server-side functions (Cloud Functions): europe-west1 (Belgium)<\/li>\n\n\n\n
      • Registration (Firebase Authentication): Processing exclusively in the USA<\/li>\n\n\n\n
      • Push messaging (Firebase Cloud Messaging): operated globally by Google, processing also takes place in the USA<\/li>\n\n\n\n
      • Crash and diagnostic data (Crashlytics): operated globally by Google, processing also in the USA<\/li>\n\n\n\n
      • Email delivery (IONOS): Germany<\/li>\n<\/ul>\n\n\n\n

        Since the migration in September 2026, the database and files have been stored in the EU. The previous storage location in the USA has been write-protected since then; no new data is being stored there. It will be deleted as soon as the migration is fully completed. Until then, the basis for third-country data transfer described in the following paragraph applies to it.<\/p>\n\n\n\n

        Third-country transfer to the USA:<\/strong>
        The app's content, including the database and files, is stored in the EU. Your login data (email address, encrypted password, and technical login information) is processed by Firebase Authentication in the USA. Data is also processed in the USA for push notifications and crash and diagnostic data. This processing is based on the EU Standard Contractual Clauses, which are included in the Google Cloud Data Processing Addendum and the Firebase Data Processing and Security Terms, as well as Google LLC's certification under the EU-US Data Privacy Framework. A copy of the Standard Contractual Clauses is available upon request.<\/p>\n\n\n\n

        Other recipients only to the extent required by law, for example to authorities, or necessary for the fulfillment of contractual and technical services.<\/p>\n\n\n\n

        8. Storage duration<\/h2>\n\n\n\n

        Your organization, as the data controller, decides how long the content processed in the app will be stored. We will implement the corresponding instructions technically. The following guidelines apply:<\/p>\n\n\n\n

          \n
        • Account and master data:<\/strong> until the account is deleted by the user or an administrator of the organization<\/li>\n\n\n\n
        • Organizational and membership data:<\/strong> as long as the membership exists<\/li>\n\n\n\n
        • Availability and status data:<\/strong> until updated by the user; historical status values are only retained to the extent necessary for operational purposes.<\/li>\n\n\n\n
        • Alert and deployment data:<\/strong> as specified by the organization, which may need this data to document its operations.<\/li>\n\n\n\n
        • Dates, attendance, courses, absences and tasks:<\/strong> According to the organization's guidelines; a member's entries are removed upon account deletion or continued without personal reference.<\/li>\n\n\n\n
        • Messages and file attachments:<\/strong> until deletion by user or administrator or termination of the organization's license<\/li>\n\n\n\n
        • Crash and diagnostic data:<\/strong> according to Firebase's standard timeframes, usually up to 90 days.<\/li>\n\n\n\n
        • Technical log files:<\/strong> usually up to 90 days<\/li>\n\n\n\n
        • Backup copies:<\/strong> Deleted database entries are retained in backups for up to eight weeks, deleted files for up to 37 days. Backups are only used for data recovery after loss and are automatically deleted.<\/li>\n\n\n\n
        • Firebase Authentication login credentials:<\/strong> After the account is deleted, Google removes the data from its active systems and backups within up to 180 days.<\/li>\n\n\n\n
        • Legal records:<\/strong> until the end of any applicable limitation and evidence periods, generally three years from the end of the calendar year. Evidence of consent to the General Terms and Conditions and the Data Processing Agreement will remain stored even after the organization and user account have been deleted.<\/li>\n<\/ul>\n\n\n\n

          After termination of the license agreement, we retain the organization's data for 90 days so that the organization can request its return or continue the agreement without data loss. After this period, the data is deleted unless statutory retention obligations apply. We will delete the data earlier at the organization's request. If an administrator or commander deletes the organization in the app, it is immediately blocked and deleted after 30 days. Organizations on the free plan and organizations with an expired trial version, where no member has logged into the app for twelve months, are deleted without prior notice, along with all their data. Details are governed by the data processing agreement.<\/p>\n\n\n\n

          9. Obligation to provide<\/h2>\n\n\n\n

          To use the app, you need an email address, password, name, and organizational affiliation. Use is not possible without this information. Providing a phone number is optional.<\/p>\n\n\n\n

          10. No automated individual decisions<\/h2>\n\n\n\n

          No automated decision-making, including profiling as defined in Article 22 GDPR, takes place.<\/p>\n\n\n\n

          11. Organizations and Administrators<\/h2>\n\n\n\n

          Each organization is responsible for managing its members, roles, groups, alerts, messages, and uploaded content within the app. Administrators within the organization can view, modify, or delete members' personal data according to their role.<\/p>\n\n\n\n

          Insofar as organizations manage their own content, member lists or deployment information in the app and thereby enter personal data of third parties, such as deployment-related information, meeting points or member lists, they are responsible for ensuring that a suitable legal basis exists and that only necessary data is entered.<\/p>\n\n\n\n

          12. Rights of data subjects<\/h2>\n\n\n\n

          You have the right to information (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing pursuant to Art. 6 para. 1 lit. e and lit. f GDPR (Art. 21).<\/p>\n\n\n\n

          Who to contact:<\/strong> For data processed within the app, please direct your inquiry to your organization, as they are the data controller. The relevant contacts are the administrators or the data protection officer of your organization. If you contact us instead, we will forward your inquiry to the organization or implement it according to their instructions. For areas where we ourselves are the data controller (section 1), you can contact us directly at info@bos-akademie.de.<\/p>\n\n\n\n

          You can revoke any consent you have given, for example for Critical Alerts or access to your device calendar, at any time with effect for the future (Art. 7 para. 3 GDPR).<\/p>\n\n\n\n

          We verify identity and requests in accordance with legal requirements.<\/p>\n\n\n\n

          13. Beschwerderecht<\/h2>\n\n\n\n

          Sie k\u00f6nnen sich bei einer Aufsichtsbeh\u00f6rde beschweren (Art. 77 DSGVO). Zust\u00e4ndig ist die Aufsichtsbeh\u00f6rde am Sitz der jeweils Verantwortlichen, f\u00fcr Daten in der App also in der Regel die Aufsichtsbeh\u00f6rde Ihrer Organisation.<\/p>\n\n\n\n

          F\u00fcr die Bollin Consulting GmbH zust\u00e4ndig ist der Landesbeauftragte f\u00fcr den Datenschutz und die Informationsfreiheit Baden-W\u00fcrttemberg (LfDI BW), K\u00f6nigstra\u00dfe 10a, 70173 Stuttgart, Deutschland, www.baden-wuerttemberg.datenschutz.de<\/p>\n\n\n\n

          14. Externe Links<\/h2>\n\n\n\n

          Beim Tippen auf \u201eNutzungsbedingungen\u201c, \u201eDatenschutzerkl\u00e4rung\u201c oder \u201eImpressum\u201c \u00f6ffnet sich der externe Browser. Dabei verarbeitet der Webserver bos-akademie.de unter anderem IP-Adresse, Zeitstempel und User-Agent zu Sicherheits- und Bereitstellungszwecken (Art. 6 Abs. 1 lit. f DSGVO). F\u00fcr den Betrieb der Website ist die Bollin Consulting GmbH Verantwortliche.<\/p>\n\n\n\n

          15. Push-Benachrichtigungen<\/h2>\n\n\n\n

          Die App nutzt Push-Benachrichtigungen zur zeitnahen \u00dcbermittlung von Alarmen und einsatzrelevanten Mitteilungen. Der Versand erfolgt \u00fcber Firebase Cloud Messaging und auf iOS-Ger\u00e4ten zus\u00e4tzlich \u00fcber das Apple Push Notification Service.<\/p>\n\n\n\n

          Auf Apple-Ger\u00e4ten kann mit Einwilligung des Nutzers die Funktion \u201eCritical Alerts\u201c verwendet werden, durch die Alarmierungen auch im Modus \u201eNicht st\u00f6ren\u201c und unabh\u00e4ngig vom Stummschalter zugestellt werden. Die Einwilligung kann jederzeit \u00fcber die Ger\u00e4teeinstellungen widerrufen werden.<\/p>\n\n\n\n

          Die Berechtigungen f\u00fcr Mitteilungen, f\u00fcr den Zugriff auf \u201eNicht st\u00f6ren\u201c und f\u00fcr die Anzeige im Vollbild nutzt der Feuerwehrhelfer nur f\u00fcr die Alarmierung, der BOS-Helfer f\u00fcr Alarmierungen und Eins\u00e4tze. Sie werden erst nach Ihrer Freigabe im Betriebssystem wirksam und k\u00f6nnen dort jederzeit entzogen werden.<\/p>\n\n\n\n

          16. Web-App, Ger\u00e4tefunktionen, Cookies und lokaler Speicher<\/h2>\n\n\n\n

          Neben der mobilen App steht eine Web-Anwendung zur Verf\u00fcgung, \u00fcber die Nutzer die gleichen Funktionen im Browser verwenden k\u00f6nnen. Es werden dieselben Daten wie in der mobilen App verarbeitet, mit Ausnahme von Push-Token und ger\u00e4tespezifischen Diagnosedaten.<\/p>\n\n\n\n

          In der Web-Anwendung werden technisch notwendige Cookies und Browser-Speicher eingesetzt, insbesondere zur Aufrechterhaltung der Anmeldesitzung. Diese sind f\u00fcr den Betrieb erforderlich und bed\u00fcrfen keiner Einwilligung. Werbe- oder Tracking-Cookies werden nicht eingesetzt.<\/p>\n\n\n\n

          In der mobilen App werden keine Cookies verwendet. Einstellungen und Anmeldedaten werden im lokalen Speicher des Ger\u00e4ts abgelegt (Secure Storage beziehungsweise Shared Preferences).<\/p>\n\n\n\n

          Calendar on the device (only with your permission):<\/strong> Auf Wunsch \u00fcbernimmt die App Termine Ihrer Organisation in einen eigenen Kalender auf Ihrem Ger\u00e4t. Damit die App \u00dcberschneidungen mit Ihren privaten Terminen anzeigen kann, liest sie au\u00dferdem die Termine in Ihren Ger\u00e4tekalendern. Diese privaten Termine werden nur lokal auf dem Ger\u00e4t ausgewertet und weder an uns noch an Ihre Organisation \u00fcbertragen. Die App greift nur auf den Kalender zu, wenn Sie das in der App und im Betriebssystem erlauben (\u00a7 25 Abs. 1 TDDDG). Die Berechtigung k\u00f6nnen Sie jederzeit in den Ger\u00e4teeinstellungen entziehen.<\/p>\n\n\n\n

          Fotos und Dateien:<\/strong> Bilder, Videos und Dokumente w\u00e4hlen Sie \u00fcber die Auswahl des Betriebssystems aus. Die App erh\u00e4lt nur die Dateien, die Sie dort ausw\u00e4hlen, und keinen allgemeinen Zugriff auf Ihre Fotos oder Ihren Ger\u00e4tespeicher.<\/p>\n\n\n\n

          Bewertung im App Store oder bei Google Play:<\/strong> Die App bittet gelegentlich \u00fcber die daf\u00fcr vorgesehene Funktion des jeweiligen Stores um eine Bewertung. Wann diese Bitte erscheint, steuern Z\u00e4hler, die nur lokal auf dem Ger\u00e4t gespeichert werden. Ob und wie Sie bewerten, erfahren wir \u00fcber diese Funktion nicht. Die Bewertung selbst geben Sie bei Apple oder Google ab; daf\u00fcr gelten deren Datenschutzbestimmungen.<\/p>\n\n\n\n

          17. Sicherheit<\/h2>\n\n\n\n

          Transportverschl\u00fcsselung \u00fcber TLS, serverseitige Verschl\u00fcsselung bei Firebase, Zugriffsschutz \u00fcber Firebase Authentication und Firestore Security Rules sowie weitere technische und organisatorische Ma\u00dfnahmen nach Art. 32 DSGVO. Der Zugriff auf Daten einer Organisation ist auf deren Mitglieder und deren jeweilige Rolle beschr\u00e4nkt. Berechtigungen werden nach dem Need-to-know-Prinzip vergeben. Die vereinbarten technischen und organisatorischen Ma\u00dfnahmen sind Bestandteil des Auftragsverarbeitungsvertrags mit der Organisation.<\/p>\n\n\n\n

          18. Konto-L\u00f6schung und Passwort<\/h2>\n\n\n\n

          Passwort \u00e4ndern oder zur\u00fccksetzen:<\/strong> \u00fcber die Funktion \u201ePasswort vergessen\u201c mit E-Mail-Reset-Link oder \u00fcber den Support.<\/p>\n\n\n\n

          Konto l\u00f6schen:<\/strong> \u00fcber die App-Einstellungen unter \u201eKonto l\u00f6schen\u201c oder per E-Mail an info@bos-akademie.de. Beide Wege sind unter www.bos-akademie.de\/feuerwehrhelfer-konto-loeschen beschrieben.<\/p>\n\n\n\n

          Die L\u00f6schung gilt f\u00fcr beide Apps:<\/strong> Da Feuerwehrhelfer und BOS-Helfer dasselbe Konto nutzen, wird Ihr Konto mit allen Mitgliedschaften in beiden Apps gel\u00f6scht, unabh\u00e4ngig davon, in welcher App Sie die L\u00f6schung ausl\u00f6sen. Sind Sie in einer Organisation einziger Administrator, weist die App Sie im L\u00f6schdialog darauf hin, auch wenn diese Organisation zur jeweils anderen App geh\u00f6rt. Bestimmen Sie in diesem Fall am besten vorher einen weiteren Administrator.<\/p>\n\n\n\n

          Was dabei geschieht:<\/strong> Das Nutzerkonto wird entfernt und die zugeh\u00f6rigen personenbezogenen Daten werden gel\u00f6scht, soweit dies technisch m\u00f6glich ist und keine gesetzlichen Aufbewahrungspflichten entgegenstehen. Insbesondere werden Name, Kontaktdaten, Profilbild, Verf\u00fcgbarkeitsstatus sowie die Zuordnung zu Gruppen, Rollen und R\u00fcckmeldungen entfernt. Ausgenommen ist der Nachweis, dass Sie als Administrator oder Kommandant f\u00fcr Ihre Organisation den Allgemeinen Gesch\u00e4ftsbedingungen und dem Auftragsverarbeitungsvertrag zugestimmt haben (siehe Ziffer 8).<\/p>\n\n\n\n

          Bereits versendete Nachrichten und organisationsbezogene Dokumentation wie Alarmierungshistorie, Quittierungen und von der Organisation verwaltete Inhalte verbleiben in der Organisation. Ihr Name wird darin durch einen neutralen Platzhalter ersetzt und die Verkn\u00fcpfung mit Ihrem Konto entfernt. Texte und Dateien, die Sie selbst verfasst oder hochgeladen haben, bleiben inhaltlich unver\u00e4ndert. Enthalten sie Angaben zu Ihrer Person, wenden Sie sich f\u00fcr die L\u00f6schung an Ihre Organisation. \u00dcber Umfang und Zeitpunkt der L\u00f6schung organisationsbezogener Daten entscheidet die Organisation als Verantwortliche.<\/p>\n\n\n\n

          Wichtiger Hinweis:<\/strong> Die reine Deinstallation der App f\u00fchrt nicht automatisch zur L\u00f6schung des Nutzerkontos. Nutzen Sie daf\u00fcr einen der oben genannten Wege.<\/p>\n\n\n\n

          19. \u00c4nderungen dieser Erkl\u00e4rung<\/h2>\n\n\n\n

          Wir k\u00f6nnen diese Datenschutzerkl\u00e4rung anpassen, wenn sich Rechtslage, Dienste oder Verarbeitungen \u00e4ndern. Es gilt die jeweils aktuelle in der App und auf der Website verlinkte Fassung.<\/p>","protected":false},"excerpt":{"rendered":"

          Stand: 27.10.2026 Diese Datenschutzerkl\u00e4rung gilt f\u00fcr die Apps \u201eFeuerwehrhelfer\u201c und \u201eBOS-Helfer\u201c der BOS-Akademie (Bollin Consulting GmbH). Beide Apps beruhen auf derselben technischen Grundlage, nutzen dieselben Server und Dienste und verarbeiten Daten auf die gleiche Weise. Der Feuerwehrhelfer richtet sich an Feuerwehren, der BOS-Helfer an Einheiten anderer Beh\u00f6rden und Organisationen mit […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7494","page","type-page","status-publish","hentry"],"yoast_head":"\nData Privacy Statement (Firefighters and Emergency Services Assistants) - Emergency Services Academy<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Data Privacy Statement (Firefighters and Emergency Services Assistants) - Emergency Services Academy\" \/>\n<meta property=\"og:description\" content=\"Last updated: October 27, 2026. 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