FAQ

As soon as we have received your payment, your order will be processed immediately. You will receive an e-mail notification as soon as processing is complete.

We currently accept prepayment, purchase on account and payment in installments. However, payment on account is only possible if you have already completed an order in advance and have a customer account. If you would like to use the option to pay in installments, please contact us by e-mail or telephone to discuss the details and find an individual solution. We will be happy to answer any questions you may have!

It is currently not possible to change the order at a later date. If you wish to make a change, please contact us as soon as possible. We will then check whether an adjustment is still possible.

Yes, after completing your order you will receive an order confirmation by e-mail. If you do not receive this, please check your spam folder first. If you cannot find the e-mail there, please contact us.

Unfortunately, we are not yet able to offer free shipping.

Our products are generally excluded from exchange. However, if there is a problem with the product or you are not satisfied, please contact us. Together we will find a solution to your problem.

If your product has been damaged during transportation, please document the damage (photos) and contact us immediately. We will check the incident and find a quick solution.

Our products are almost completely recyclable and are made from durable materials that have been developed for professional use. We attach great importance to resource-saving production.

Yes, you can return old or defective individual parts to us free of charge. Please contact us at
info@bos-akademie.de and state the total weight of the parcel. We will then send you a free return label.

Returned products are fully recycled and reused by us in cooperation with a partner. Our aim is to avoid waste and use valuable resources efficiently.

A long service life of our products contributes significantly to sustainability. We recommend that you care for the products in accordance with the instructions and return any parts that are not required so that they can be recycled or reused.

The Taktik-Trainer enables realistic and flexible training for various deployment scenarios.
It covers both basic training and post-deployment training. Further information on the
Use cases can be found here.

The Taktik-Trainer is aimed at people with basic knowledge of the fire department.
Training by us is not absolutely necessary, but we recommend it in order to be able to make optimum
use of the full range of functions.

Yes, the Taktik-Trainer is specially designed to enable individually customizable training scenarios.
This allows realistic exercise scenarios to be created that are tailored to specific operational situations.

The modules, such as the single-family home or multi-family home are ready for immediate use and already contain the necessary accessories.
However, the following components are among the first consumables that need to be replaced after a certain period of use:

• Tea lights for thermodynamics
• 3x standard AAA batteries for the high-pressure fan
• 1x battery 17335 / 3.7V (rechargeable) for the smoke generator

The shipping time is usually 10-15 working days. Depending on the workload, delays may occur in individual cases.
If delivery is delayed beyond this period, we will of course inform you by e-mail. If you require further information on shipping, please refer to our Shipping information for more details

Our products are currently shipped exclusively via DHL.

Yes, as soon as your order has been dispatched, you will receive an e-mail with the tracking number,
so that you can check the status of your delivery at any time.

If your parcel has been marked as delivered but you have not received it, please contact us immediately.
All our shipments are insured and we will find a solution for you as quickly as possible.

You can contact us at any time by e-mail at info@bos-akademie.de or by telephone on: 07171-9981031.

Yes, we offer a volume discount of 5% for individual components,
if you order 10 or more units of one variant.

No, we do not operate a stationary trade. Our products are only available via our online store or via an individual request by e-mail.

We do not currently offer gift vouchers. If you would like to stay informed about new offers and promotions,
please sign up for our Newsletter by clicking on the link.