Welcome to the General Terms and Conditions of Bollin Consulting GmbH. Here you will find all important information regarding our contractual terms, order processes, and your rights as a customer. Please read these terms carefully.
§1 Scope and Definitions
(1) These General Terms and Conditions apply to all contracts concluded between us and our customers via our online shop, as well as to contracts concluded on the basis of an offer made by us or an order placed by email. We do not recognize any conflicting or deviating terms and conditions of the customer unless we have expressly agreed to their validity in writing.
(2) A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 German Civil Code – BGB).
(3) A business customer within the meaning of these Terms and Conditions is any natural or legal person, or a legally responsible partnership, who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession (§ 14 German Civil Code – BGB).
(4) For the purposes of these terms and conditions, public contracting authorities are legal entities under public law and special funds under public law, in particular municipalities, cities, districts and special-purpose associations. Where these terms and conditions contain provisions for businesses, these provisions shall also apply to public contracting authorities, unless expressly stated otherwise.
(5) For software and license products, the special conditions in Section 12 shall apply in addition and take precedence.
(6) Our offers are primarily aimed at fire departments, aid organizations, public authorities, municipalities, and businesses. Consumers may also place orders. Whether a customer acts as a consumer is determined according to paragraph 2 and the purpose of the specific contract; membership in an organization or the designation of a tariff is not decisive in this regard.
§2 Conclusion of Contract, Storage of Contract Text
(1) The following provisions regarding the conclusion of contracts apply to orders placed via our website https://www.bos-akademie.de. We also accept orders by email. In this case, we will send the customer an offer together with these General Terms and Conditions. The contract is concluded when the customer accepts the offer in written form.
(2) In the event of a contract being concluded, it is concluded with:
Bollin Consulting GmbH
Sascha Bollin
Sebaldstrasse 23
D-73525 Schwäbisch Gmünd
Commercial Register Number: HRB 702154
Register Court: Amtsgericht Ulm
(3) The presentation of products in our online shop does not constitute a legally binding offer on our part, but rather a non-binding invitation to the customer to place an order. By placing an order, the customer submits a binding offer to conclude a contract.
(4) The customer submits a binding offer to enter into a contract by successfully completing the order procedure provided in our online shop.
The order is placed in the following steps:
1) Selection of the desired product
2) Adding the desired quantity to the shopping cart
3) Confirming the cart by clicking the “Proceed to checkout” button
4) Fill in the designated fields to determine the delivery and billing address as well as contact details (country, first name, last name; for orders for an organization or company, its name, address, postal code, city, email address; for businesses and public sector clients from other EU countries, also the VAT identification number)
5) Selection of the preferred payment option
6) Review and/or correct the entered data.
7) Binding submission of the order by clicking the order button, which expressly indicates the obligation to pay.
Before submitting the order, the customer can review their information and return to the page where their details are entered by clicking the „Back“ button in their internet browser, correcting any errors, or cancel the order process by closing the browser.
(5) We will confirm receipt of your order immediately by means of an automatically generated email (order confirmation). This order confirmation does not yet constitute acceptance of your offer.
The contract is concluded when we accept the customer's offer within five business days of receiving the order. Acceptance is effected by a separate order confirmation in written form, by shipment of the goods, or, in the case of software and licensed products, by activation of access. If we do not accept the offer within this period, it is deemed rejected. In this case, we will promptly refund any payments already made.
(6) Storage of the contract text: We store the contract text and send you the order details and our terms and conditions by email. You can view your past orders in our customer area under „My Account“ and then under „My Orders“.
§3 Prices, shipping costs and taxes
(1) The prices displayed in the shop at the time of ordering apply, including statutory value added tax, insofar as this is applicable. Section 3, paragraphs 3 and 4 remain unaffected.
(2) Any additional shipping costs will be shown separately during the order process before you submit your order. You can also view the applicable shipping costs on our shipping costs page.
(3) Intra-Community supplies. Deliveries to businesses or public sector clients located in another member state of the European Union are exempt from VAT under the conditions of Section 4 No. 1 lit. b in conjunction with Section 6a of the German VAT Act (UStG). The customer is obligated to provide us with a valid VAT identification number before delivery and to issue the necessary confirmations for documentation purposes. If the customer fails to comply with this obligation or if their information proves to be incorrect, we are entitled to subsequently charge the statutory VAT.
(4) Export deliveries. For deliveries to countries outside the European Union, additional customs duties, import VAT, and other charges may apply, which are to be borne by the customer. The customer is responsible for informing themselves about the regulations applicable in the destination country.
§4 Payment and Due Date
(1) Payment methods:
Advance payment: The customer transfers the invoice amount in advance.
invoiceThis option is available to customers with a customer account starting with their second order. For software and license products, the different regulations in Section 12, Paragraph 7 apply.
installment payment (nur nach individueller Vereinbarung, nicht für Verbraucher): Unternehmern, öffentlichen Auftraggebern und Organisationen kann auf Anfrage eine Zahlung in Raten ermöglicht werden. Ein Anspruch darauf besteht nicht.
(2) Payment deadlines:
Advance payment: immediately after conclusion of the contract.
invoice: within 14 days of the invoice date, for goods deliveries at the earliest upon receipt of the goods.
(3) If the customer defaults on payment, we are entitled to charge default interest at the statutory rate. We reserve the right to claim further damages for default. The statutory provisions apply to consumers.
§5 Delivery
(1) Unless otherwise stated in the product description, delivery within Germany will take place within 30 working days at the latest, and to Austria and Switzerland within 35 working days at the latest. The period begins, in the case of payment in advance, on the day after the payment order is issued to the remitting bank, and in the case of all other payment methods, on the day after conclusion of the contract. If the last day of the period falls on a Saturday, Sunday, or public holiday at the place of delivery, the period ends on the next working day.
(2) We deliver within Germany and to the other countries available for selection during the ordering process.
(3) Partial deliveries are permitted insofar as they are reasonable for the customer. The customer will not incur any additional shipping costs as a result.
(4) If an ordered item becomes permanently unavailable through no fault of our own, we will inform the customer immediately and promptly refund any payments already made. In this case, both parties are entitled to withdraw from the contract with respect to businesses and public authorities. The statutory provisions apply to consumers.
(5) Transfer of risk. In the case of consumers, the risk of accidental loss or accidental damage to the sold item, even in the case of mail-order purchases, only passes to the consumer upon delivery of the item. In the case of businesses and public authorities, the risk passes to the buyer upon delivery of the item to the person designated to carry out the shipment (§ 447 German Civil Code).
§6 Retention of Title
(1) We retain title to the goods until full payment of the purchase price. This also applies in the case of payment by installments: Title only passes to the buyer after receipt of the last installment.
(2) With respect to businesses and public sector clients, we retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. The customer is obligated to handle the goods subject to retention of title with care and to inform us immediately of any third-party access to them.
§7 Right of withdrawal
(1) Consumers have a statutory right of withdrawal. Details and the model withdrawal form can be found here: Right of Withdrawal
(2) Entrepreneurs and public contracting authorities shall not have a right of withdrawal.
(3) The statutory right of withdrawal does not apply to goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to his personal needs (Section 312g Paragraph 2 No. 1 of the German Civil Code). This may apply in particular to models with an individually applied logo or radio call sign.
For such personalized goods, we nevertheless grant consumers a voluntary right of return. The exercise of this right, deadlines, return, and refund are governed by Part A of our cancellation policy; however, we retain only the surcharge for personalization shown at the time of ordering (the price difference compared to the version without personalization). The complete personalized goods must be returned.
If a statutory right of withdrawal exists in a specific case, it applies without restriction; no deduction of the personalization surcharge will then be made. Statutory warranty rights remain unaffected in any case.
§8 Warranty
(1) The statutory warranty provisions apply.
(2) With respect to businesses and public contracting authorities, the limitation period for claims based on defects in newly manufactured goods is one year from delivery. This excludes claims for damages, for which the provisions of Section 9 apply, as well as cases of fraudulent concealment of a defect and the assumption of a guarantee. The provisions on recourse in the supply chain (Sections 445a, 445b of the German Civil Code) remain unaffected.
(3) If the customer is a merchant, the obligation to inspect and give notice of defects pursuant to Section 377 of the German Commercial Code (HGB) applies. If the customer fails to give notice as provided therein, the goods are deemed to have been approved, unless the defect was not discoverable upon inspection.
(4) The consumer’s rights under Sections 327 et seq. and 475 et seq. of the German Civil Code (BGB) remain unaffected by the above provisions.
§9 Liability
(1) We shall be liable without limitation in cases of intent and gross negligence, in cases of injury to life, body or health, in cases of fraudulent concealment of a defect, to the extent of any assumed guarantee and in accordance with the mandatory provisions of the Product Liability Act.
(2) In cases of simple negligence, we shall only be liable for breaches of essential contractual obligations, the fulfillment of which is a prerequisite for the proper performance of the contract and on which the customer may regularly rely, and only up to the amount of the foreseeable damage typical for this type of contract. Any further liability is excluded.
(3) The above restrictions shall also apply in favor of our legal representatives and agents.
(4) Intended use. Our training and practice products are intended solely for the purpose described in the product description and operating instructions. The customer is obligated to observe the enclosed safety and operating instructions, to ensure that the products are used only by trained personnel, and to comply with all applicable accident prevention regulations. Subject to the provisions of paragraphs 1 to 3, we are not liable for damages resulting from use contrary to these instructions.
§10 Set-off and right of retention
The following applies to businesses and public sector clients: A customer is only entitled to set-off if their counterclaim has been legally established, is undisputed, or has been acknowledged by us. A customer may only exercise a right of retention to the extent that their counterclaim is based on the same contractual relationship. Statutory regulations apply to consumers.
§11 Information according to the Electrical and Electronic Equipment Act and the Battery Act
(1) Waste electrical and electronic equipment. Waste electrical and electronic equipment (WEEE) must not be disposed of with household waste. The crossed-out wheeled bin symbol indicates this. Waste electrical and electronic equipment from private households can be returned free of charge to municipal collection points. For devices intended exclusively for use outside of private households, we will arrange the return on a case-by-case basis with the customer upon request. Our registration number under the German Electrical and Electronic Equipment Act (WEEE) is WEEE Reg. No. DE 58212231.
Used batteries, accumulators, and lamps that can be removed from the old device without damage must be removed before being taken to a collection point and disposed of separately. End users are responsible for deleting personal data from old devices before disposal.
(2) Batteries and used batteries. Batteries and rechargeable batteries do not belong in household waste. End users are legally obligated to dispose of used batteries separately from unsorted municipal waste. You can return used batteries of the categories we currently or previously offered in our product range free of charge to a municipal collection point, to retailers, or to us. For returns to us, please contact info@bos-akademie.de in advance. We will then arrange a suitable and reasonable return option for you. Returns are free of charge.
Batteries and rechargeable batteries are marked with the symbol of a crossed-out trash can. If they contain mercury, cadmium, or lead above the legally defined limits, the chemical symbol of the respective substance is also indicated: Hg for mercury, Cd for cadmium, and Pb for lead. Separate collection and proper recycling of used batteries prevent potential negative impacts on the environment and human health and allow for the recovery of valuable raw materials.
The provisions of Regulation (EU) 2023/1542 on batteries and waste batteries and the Battery Law Implementation Act (BattDG) apply.
§12 Special conditions for software and license products
(1) Scope and priority. This section applies to all products for which we provide software for use, in particular the „Firefighter Helper“ and „ Fire Alarm Trainer “ apps. Paragraphs 1 to 13 apply to all software and licensed products. Supplementary product-specific provisions are contained in paragraphs 14 and 15; in case of doubt, these take precedence over the general provisions of this section. To the extent that this section deviates from Sections 3 to 8, the provisions of this section take precedence. Section 5 (Delivery) and Section 6 (Retention of Title) do not apply to software and licensed products. The provisions expressly made for consumers in this section take precedence over paragraphs 14 and 15 and the Terms of Use.
(2) Customer base and contractual partners. Software and licensing products are primarily aimed at fire departments, aid organizations, other authorities and organizations with security responsibilities, municipalities, and other businesses and legal entities under public and private law. Consumers can also purchase them.
The contracting party is the person listed as the customer during the ordering process. Anyone ordering in their own name becomes the contracting party themselves. Anyone ordering on behalf of an organization confirms during the ordering process that they are authorized to do so. If the ordering entity is not a legal entity in its own right, as is regularly the case with municipal volunteer fire departments, the contract is concluded with its sponsoring organization, i.e., the municipality, city, or association of municipalities.
Where this section refers to the „organization,“ it means the contracting party. In the case of an individual, „organization“ also refers to their user area within the software; whether they are acting as a consumer is further determined by the purpose of the specific contract.
(3) Subject matter of the contract and right of use. The subject of this agreement is the provision of the software for use via the internet for the agreed term, or, in the case of a one-time payment license as per paragraph 15, for the duration of the software's operation. No transfer of ownership of the software takes place.
We grant the customer a simple, non-exclusive, non-transferable, and non-sublicensable right to use the software to the extent booked for the duration of the contract. The booked scope, in particular the number of members or devices, is defined in the product description and the order confirmation. Access may only be granted to persons who use the software for the customer; in the case of an individual, this includes themselves and, to the extent permitted by the booked scope, persons they invite. Any further transfer of access, as well as any duplication or modification of the software, is prohibited unless paragraph 15 or mandatory law permits otherwise. There is no right to the release of the source code.
(4) Activation. After the contract is concluded, we will set up the organization immediately and send the access data to the administrative contact person designated by the organization. The organization must designate at least one person for this purpose and keep their contact details up to date.
(5) Duration, renewal and termination. Unless otherwise stipulated in paragraph 15, the initial term is twelve months. It begins upon receipt of payment by us, but no earlier than the activation of access. If activation occurs before receipt of payment, the period until receipt of payment is not included in the term.
For contracts with businesses and public sector clients, the contract is automatically extended by a further twelve months unless it is terminated in writing with a notice period of four weeks before the end of the respective term.
For consumers: The contract can be terminated with four weeks' notice before the end of the initial term. If it is not terminated, it continues indefinitely. The consumer can then terminate it at any time with one month's notice, and we can terminate it with one month's notice to the end of the month. No further fixed term will commence. We will refund any amounts paid in advance for the period after the contract ends on a pro rata basis.
You can declare your cancellation by email to info@bos-akademie.de or via the „Cancel contracts here“ button on our website.
We typically send an email reminder six weeks before the end of a fixed contract term. This reminder is a voluntary service; its absence does not affect the contract term or your cancellation rights.
The right to extraordinary termination for good cause remains unaffected for both parties.
(6) Prices and price adjustments. The prices displayed in the shop or offer at the time of ordering apply, including statutory VAT.
With respect to businesses and public sector clients, we are entitled to adjust prices for contracts that are renewed according to paragraph 5, with effect for the renewal period, if and to the extent that the costs relevant for the provision of the service change. Relevant costs include exclusively those for hosting and IT infrastructure, for services provided by third-party providers, and for support, maintenance, and upkeep of the software, including the associated personnel costs. We consider cost reductions according to the same criteria as cost increases. An increase is only permissible to the extent that it is not offset by reduced costs in other areas mentioned.
We will notify you of any price adjustment in writing at least twelve weeks before the start of the renewal period. In this case, your organization may terminate the contract at the end of the current term, even if the regular notice period has already expired. We will point out this right in the notification. If your organization does not terminate the contract, the adjusted price will apply from the start of the renewal period.
For consumers, the following applies: A price change is only possible after the initial contract term has expired and will only take effect if the consumer expressly agrees to it. We will notify the consumer of the intended change in writing at least six weeks before it takes effect. Silence, failure to terminate the contract, or continued use of the service will not be considered consent. If the consumer does not agree, the contract will continue at the previous price. Our right to ordinary termination pursuant to paragraph 5 remains unaffected.
(7) Payment and late payment. Contracts that renew according to paragraph 5 are billed annually in advance. For consumers, the annual advance billing after the initial term does not establish a new fixed term; termination and pro-rata refunds are governed by paragraph 5. The invoice will be sent via email. Payment is due within 14 days of the invoice date via SEPA transfer. For the Firefighter Assistant license, payment by invoice is also available to first-time purchasers, deviating from section 4, paragraph 1. The payment methods for the rental license and the one-time payment license for the BMA-Trainer are governed by section 4.
If the organization defaults on payment, we will send a reminder, setting a reasonable grace period of at least 14 days and indicating the possibility of suspension. If payment is not received within this grace period, we are entitled to temporarily suspend access to the software. This does not affect our right to payment. Upon receipt of full payment, we will reactivate access immediately. The organization's data will be retained during any suspension. For consumers, suspension will only occur if it is proportionate to the amount owed and the consequences. Statutory rights of retention, price reduction, and other refusal to perform remain unaffected.
(8) Booked service scope and level changes. If the price is based on booked metrics such as the number of members, the storage quota or the number of devices, these will be specified in the order confirmation.
Upgrading to a higher plan is possible at any time. The difference will be calculated proportionally for the remaining term. Downgrading to a lower plan is possible at the end of the respective term; for consumers, this is possible after the initial term with one month's notice.
(9) Availability, maintenance and further development. We provide the software for use via the internet during the contract period and maintain it in a condition suitable for its intended use. Uninterrupted availability or a specific availability rate is not guaranteed. Temporary restrictions may occur, in particular due to maintenance work, necessary security measures, disruptions at third-party providers, and force majeure. We will announce planned maintenance work in advance whenever possible. We will rectify disruptions within our area of responsibility as quickly as possible, within the scope of our technical capabilities.
We are entitled to further develop the software and adapt individual functions, as long as the core scope of services contractually owed remains unchanged.
For consumers, the following applies in deviation from any further reservations regarding modifications: We provide and inform users about the updates necessary to maintain compliance with the contract, including security updates. For continuous provision, this applies during the agreed provision period; in other cases, during the legally applicable period according to Section 327f of the German Civil Code (BGB). We only make changes beyond this for a valid reason, such as to adapt to a new technical environment, for security reasons, or due to legal requirements. The consumer will not incur any additional costs as a result, and we will inform them clearly and understandably about the change. If a change significantly impairs access to or usability of the software, we will inform the consumer in advance by email about the characteristics and timing of the change, as well as their right to terminate the contract free of charge within 30 days of receiving the information or, if later, after the change has taken place. This right does not apply if the consumer can continue to use the software unchanged and in accordance with the contract without additional costs; we will also inform them of this in the notification.
(10) Contract components and order of precedence. In addition to these General Terms and Conditions, the terms of use for the respective software will form part of the contract. If we process personal data on behalf of the organization, the data processing agreement (Appendix 1) will also form part of the contract. It can be accessed at www.bos-akademie.de/auftragsverarbeitungsvertrag. We will provide these documents before the binding order is placed, and for orders placed by email, they will be included with our offer. Upon request, the organization will also receive the data processing agreement as a signed document. The organization is obligated to ensure its users comply with the terms of use.
In case of discrepancies, the following order of precedence applies: individual agreements, in matters of data protection the data processing agreement, these General Terms and Conditions, the terms of use of the respective software.
Our privacy policy explains how we process personal data. It is not a contractual agreement, but rather information pursuant to Articles 13 and 14 of the GDPR.
(11) Data protection. The following provisions regarding the customer's responsibility apply insofar as the customer determines the purposes and essential means of the respective processing and is therefore a controller within the meaning of the GDPR. The acquisition of a license or the management of third-party data alone does not establish this status. If a person acts on behalf of a fire department or its sponsoring organization, this entity may be responsible under data protection law, even if the person paid for the license in their own name. For processing exclusively within the scope of personal or family activities, the exception in Article 2(2)(c) GDPR applies; our own obligations under the GDPR remain unaffected. In the case of fire service volunteers, the organization is the data controller for the personal data of its members processed in the software, including user accounts. Bollin Consulting GmbH acts as a data processor pursuant to Article 28 GDPR exclusively according to the instructions of the organization. Details, in particular regarding data categories, sub-processors and technical and organizational measures, are governed by the data processing agreement in Appendix 1. We process under our own responsibility only the data relating to the contractual and invoicing relationship, the evidence of acceptance of the terms of use, these General Terms and Conditions and the data processing agreement, as well as technical log and diagnostic data for operation and security.
At BMA-Trainer, we process data for contract, account, and license management, in particular the name and email address of the contact person as well as the device data required for license management, under our own responsibility in accordance with the BMA-Trainer privacy policy. If projects, floor plans, or route maps contain personal data that we process on behalf of a data controller, the data processing agreement in Appendix 1 applies.
The organization ensures that there is a suitable legal basis for the data it enters and that only necessary data is processed.
(12) Contract termination and data handling. The right to use the software ends when the contract expires. Access to the software will be blocked.
We retain the organization's data for 90 days after the contract ends. Within this period, the organization can request its data in a common format and resume the contract without data loss. For fire alarm system (BMA) rental agreements concluded before October 14, 2026, for which a retention period of 18 months was agreed, this longer period applies. After 90 days, we delete the organization's data from active systems, unless statutory retention obligations prevent this. Data is retained in database backups until their automatic expiration, but for no longer than eight weeks. Deleted or overwritten files remain recoverable for up to 37 days for firefighter assistants and up to 14 days for fire alarm system trainers. Our service provider permanently removes login data according to their own deadlines, at the latest after 180 days. We will delete data earlier upon the organization's instruction. If an administrator or commander deletes the organization in the app, we immediately block it and delete the data after 30 days. Until then, the deletion can be reversed in the app. If the organization has only one member and neither a paid license nor a trial version is active, we will delete it immediately. Consumers' statutory rights to the provision of content they have provided or created (§ 327p BGB) remain unaffected.
(13) Liability. Section 9 applies. Within the scope of the restrictions stated therein, the following also applies: The timely delivery of individual notifications is not a guaranteed characteristic.
(14) Supplementary conditions for the fire brigade helper. The fire service assistant includes, in particular, an alert function, an availability indicator, appointment and member management, and the exchange of messages and files within the organization. The price depends on the number of members and the storage quota booked. The contract term is governed by paragraph 5.
Free plan. We also offer the Firefighter Helper feature in a free plan. It includes up to ten members and 100 MB of storage. The alerting function and messaging are not included. The contract is concluded when an authorized person creates the organization in the app or approves it for an existing organization in the app, thereby accepting these Terms and Conditions and the Data Processing Agreement (Appendix 1). Paragraph 2 applies accordingly.
The free plan runs indefinitely. Paragraphs 5 through 8 do not apply. The organization can terminate the contract at any time by having an administrator or commander delete the organization from the app. The contract ends with the final deletion as described in paragraph 12. If the deletion is reversed, the contract continues unchanged. Switching to the paid plan is possible at any time, and the data will be retained.
If no member of the organization logs into the app for twelve months, the contract terminates. Each time the app is opened with a logged-in user account, it is considered a login. This period begins no earlier than the implementation of this rule. We will then delete the organization and all its data without prior notice. The 90-day retention period stipulated in paragraph 12 does not apply in this case.
In the free plan, we are only liable for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For consumers, the liability provisions of Section 9 apply in the free plan and the trial version.
Trial version. Upon request, we will activate the full range of functions free of charge for a trial period, usually 30 days. The trial version ends automatically. After that, we will block access. The data will be retained so that the organization can switch to the paid plan without data loss. If no member logs into the app for twelve months, we will delete the organization and all its data without prior notice. The 90-day retention period according to paragraph 12 does not apply in this case. The organization can request earlier deletion at any time. The liability provisions of the free plan apply to the trial version.
Once the storage quota is exhausted, further file uploads will be technically rejected until storage becomes available again or a larger quota is purchased. Data already saved will be retained. The alert function, availability indicator, and the exchange of messages without file attachments will remain fully functional.
The software does not replace fail-safe alarm systems. Alerts sent via the software may only be used as a supplementary communication channel. The organization remains obligated to maintain suitable primary and fail-safe alerting channels and informs its members accordingly.
We are liable for damages resulting from the failure, delay, or non-delivery of alerts or notifications only in accordance with Section 9. If the organization uses the software as the sole means of alerting contrary to its intended purpose, this circumstance must be taken into account when determining liability for damages.
(15) Supplementary conditions for the BMA-Trainer. The fire alarm training module is provided exclusively for training and further education purposes. It simulates fire alarm systems and is neither intended for controlling nor monitoring real fire alarm systems. The fire alarm training module does not include an alarm function as defined in paragraph 14. The scope of services is otherwise defined in the respective product description.
Up to four devices may be active simultaneously per organizational account, unless otherwise agreed in the order confirmation. Additional devices can be licensed separately. We offer the BMA-Trainer in the following license models:
a) Trial license. We provide a free trial license upon request. It is solely for testing purposes and is not intended for paid or other commercial use. The trial license is valid for one week from the first login and ends automatically without requiring cancellation. There is no entitlement to a trial license.
b) Rental license. The rental license is offered with a term of three or six months. The term begins upon receipt of payment, or at the earliest upon activation of access, and ends automatically at the end of the booked term without requiring cancellation. Renewal does not occur. Ordinary termination during the term is not possible.
c) License with one-time payment. With this license, the customer receives a right of use as described in paragraph 3, which is not limited to a fixed term. It begins upon receipt of payment by us, but no earlier than the activation of access. It remains valid as long as we operate the software, but for a minimum of twelve months from this commencement date. Updates for bug fixes, security, and further development of the purchased version are included in the price. We may offer extensive feature enhancements or a completely redesigned version separately for a fee; the fulfillment of existing performance and update obligations is not contingent upon this. We will announce any intended permanent discontinuation of operation at least six months in advance in writing; it will not occur before the end of the agreed minimum operating period. Statutory rights in the event of non-provision or defective provision remain unaffected.
d) Commercial license. Commercial use exists in particular when the software is used for a fee or with a direct economic benefit, for example, for paid training courses, workshops, or as a service, or for rental or leasing. A commercial license is required for commercial use unless otherwise agreed in writing. The commercial license is offered as an annual subscription. Under a commercial license, participants and customers of the organization may also use the software under its supervision and responsibility. Transferring access data to third parties for independent use requires our written consent. Paragraph 5 applies to the term, renewal, and termination of the commercial license.
e) Change from a rental license to a license with a one-time payment. During an active rental license, the organization can switch to a one-time payment license. Any rental fees already paid for the same organization and account will be credited towards the one-time payment license price valid at the time of the switch, up to a maximum of that amount. Any remaining credit balance will not be refunded. The rental license terminates upon the switch, and the one-time payment license becomes applicable. Multiple credits across different accounts or organizations are not permitted.
§13 Contract Language
The contract language is exclusively German.
§14 Dispute Resolution
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§15 Customer Service
Our customer service is generally available to answer your questions, handle complaints and concerns Monday through Friday from 8:00 AM to 5:00 PM. However, this does not guarantee a specific availability or response time.
Phone: +49 7171 - 9981031
Email: info@bos-akademie.de
§16 Applicable Law and Jurisdiction
(1) The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). With respect to consumers, this choice of law shall only apply to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.
(2) If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is the registered office of Bollin Consulting GmbH. We are also entitled to bring legal action at the customer's general place of jurisdiction.
§17 Final Provisions
(1) Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the applicable statutory provisions.
(2) Amendments and supplements to this contract must be in writing. This also applies to any waiver of this written form requirement. Individual contractual agreements between the contracting parties remain unaffected and take precedence over these General Terms and Conditions (§ 305b German Civil Code).
(3) Information on how we handle your personal data can be found in our privacy policy. The provider identification can be found in the legal notice at www.bos-akademie.de/impressum.
Terms and Conditions as of: October 14, 2026
