Status: 14.10.2026
Right of withdrawal for consumers
Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.
Part A applies to the purchase of goods (e.g., Taktik-Trainer, aerial ladder trainers, accessories), Part B to services (e.g., seminars, on-site training) and the digital services Firefighter Assistant and Fire Alarm Trainer. If an order contains both, the appropriate instruction applies to each component.
Part A – Cancellation Policy for Goods
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), take possession of the last item of goods. If goods are delivered in several partial shipments or pieces, the period begins on the day on which you, or a third party designated by you (other than the carrier), take possession of the last partial shipment or piece.
To exercise your right of withdrawal, you must inform us
Bollin Consulting GmbH
Sebaldstrasse 23
73525 Schwäbisch Gmünd
Phone: +49 7171 - 9981031
Email: info@bos-akademie.de
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
You can also exercise your right of withdrawal online via the „Cancel contract“ button at https://bos-akademie.de/widerrufsbelehrung/#vertrag-widerrufen To exercise this right, if you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by email) containing the content of your cancellation notice as well as the date and time of receipt.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
End of Part A
Part B – Cancellation policy for services and digital services
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us
Bollin Consulting GmbH
Sebaldstrasse 23
73525 Schwäbisch Gmünd
Phone: +49 7171 - 9981031
Email: info@bos-akademie.de
You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but this is not obligatory.
You can also exercise your right of withdrawal online via the „Cancel contract“ button at https://bos-akademie.de/widerrufsbelehrung/#vertrag-widerrufen To exercise this right, if you use this online function, we will immediately send you an acknowledgement of receipt on a durable medium (e.g. by email) containing the content of your cancellation notice as well as the date and time of receipt.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
End of the cancellation policy
Notes
Entrepreneurs and public sector clients have no right of withdrawal.
For individually personalized goods, the statutory right of withdrawal may be excluded pursuant to Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB). If this applies, we grant consumers a voluntary right of return pursuant to Section 7 Paragraph 3 of our General Terms and Conditions; in this case, we will refund the purchase price less the surcharge for personalization. If a statutory right of withdrawal exists, it remains unaffected; no deduction will then be made. Statutory warranty rights remain unaffected.
Cancel contract online
You can also submit your cancellation directly using the form below. After clicking „Confirm cancellation,“ you will immediately receive confirmation of receipt via email.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
To
Bollin Consulting GmbH
Sebaldstrasse 23
73525 Schwäbisch Gmünd
Email: info@bos-akademie.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only for notifications on paper)
__________________
Date
__________________
(*) Delete as appropriate.
